| Contact Center Scheduler III Job Description |
 |
| The following is a full job description for Contact Center Scheduler III. Here are the requirements and responsibilities for Contact Center Scheduler III along with statistics. If after reading this page you determine that Contact Center Scheduler III is not the position you are looking for, you may want to try one of these similar titles: Contact Center Scheduler I, Contact Center Traffic and Scheduling Analyst III, Contact Center Director, Contact Center Manager, SVP of Contact Center Operations, Contact Center Senior Manager, Inbound Contact Center Supervisor, Inbound Contact Center Manager, Contact Center Supervisor |
|
| Requirements and Responsibilities For Contact Center Scheduler III |
| Responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments to maintain contact center key performance indicators. May require a bachelor's degree. Typically reports to a manager. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience. |
| |
|
| Also referred to as: Call Center Scheduler III, Contact Center Forecasting and Resourcing Analyst III, Contact Center Metrics Analyst III, Customer Service Center Scheduler III, Workforce Management Analyst III |
|
| Similar Jobs: Contact Center Scheduler I, Contact Center Traffic and Scheduling Analyst III, Contact Center Director, Contact Center Manager, SVP of Contact Center Operations, Contact Center Senior Manager, Inbound Contact Center Supervisor, Inbound Contact Center Manager, Contact Center Supervisor |
|
| Level of Education: Contact Center Scheduler III Salaries with No Diploma, Contact Center Scheduler III Salaries with a High School Diploma or Technical Certificate, Contact Center Scheduler III Salaries with an Associate's Degree, Contact Center Scheduler III Salaries with a Bachelor's Degree, Contact Center Scheduler III Salaries with a Master's Degree or MBA, Contact Center Scheduler III Salaries with a JD, MD, PhD or Equivalent |
|
|
| Industries: Aerospace & Defense, Biotechnology, Business Services, Chemicals, Construction, Edu., Gov't. & Nonprofit, Energy & Utilities, Financial Services, Healthcare, Hospitality & Leisure, Insurance, Internet, Media, MFG Durable, MFG Nondurable, Pharmaceuticals, Retail & Wholesale, Software & Networking, Telecom, Transportation | |
